Frequently asked questions
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Where is your store located
We primarily operate as an online fashion store, which means you can shop with us from anywhere with an internet connection. Our physical store is located in South Bermondsey.
How can I place an order?
Placing an order is easy! Simply browse our website, select the items you love, choose the appropriate size and color, and add them to your cart. Once you're done shopping, proceed to the checkout page to complete your order.
How do I return an item?
UK retail customers can return items quickly via our Royal Mail Returns Portal. You can print a return label or use a QR code, then drop your parcel at a Post Office, parcel locker, or another designated point. Collection options may also be available.
For international customers, returns must be arranged directly with Pamoni. Customers are responsible for postage, customs duties, and any import taxes, unless otherwise agreed.
Return postage is covered by Pamoni for UK retail customers using the portal. Items must be unused, in their original packaging, and include any documentation. Any reduction in item value caused by mishandling may be deducted from your refund.
What payment methods do you accept?
We accept major credit and debit cards, as well as PayPal, Apple Pay, and Google Pay, for a seamless and secure checkout experience.